How We Handle Refunds
Here, you will be able to read the rules and conditions that form part of our general refunds policy.
Our Standard Refund Procedure
Training programs (courses and diplomas).
You may request a refund of tuition if all of the following are true:
- You submit your request within three days of your access being delivered to you.
- You have not progressed beyond the first module or day of the program, or accessed more than 5% of the content, whichever is more generous for drip-format programs. [Decide the exact rule.]
- You have not downloaded any course materials.
After these conditions are no longer met, tuition is non-refundable.
Exam vouchers and retake codes.
Once issued or redeemed, they are non-refundable. For programs that include a certification, the voucher is provided when you are ready to sit the exam, so nothing is issued at purchase.
Digital items and merchandise.
Standalone digital products (for example, checklists and PDF editions) are final sale. Physical merchandise is final sale unless it arrives damaged, defective or incorrect, in which case contact us within 3 days and we will replace it or refund it.
Split payments.
If you pay in installments and your refund is approved, we will cancel any remaining installments and refund what you have paid, less the fees below.
Administering Refund Procedures
How refunds are processed.
Approved refunds are issued within three to five business days, less handling and payment-processor fees, to your original payment method. Your bank may take additional time to show the credit. We check your progress and download activity in our learning platform before deciding.
Other purchases.
Memberships, subscriptions and event registrations are covered by the terms stated at the time of purchase.